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glenn52
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Losing internet connection mostly when first using the computer

HP Recommended
HP Notebook 17
Microsoft Windows 10 (64-bit)

Just switch internet providers, and when I get on the computer after sitting idle for a while or overnight, I tend to lose the interconnection which also takes out the TV's and the WIFI, it will eventually reconnect after a few minutes, the odd time I wasn't on the computer and would lose the TV's and wifi connection.  Called internet tech support   they did send me a new modem to switch out, but still have the problem, internet provide says line signal is good a ticket to further investigate. 

Was wondering if there is something to do with the computer itself, such as the WIFI adapter?  I have the Realtek RTL8822CE 802.11ac PCle.  Everything was working great when I was with Bell, but since switching to the Rogers Ignite WIFI Gateway, I've been having these connection issues. 

I did update the Realtek driver to latest versiojn 2024.0.10.215 version date 2020-05-18, no change, also went to the driver power management and deselceted the "Allow the computer to turn off this device to save power"

 

Everything was working fine with the previous provider until I switched providers, the modem provided to me by Rogers Internet is a XB6

Any ideas?  Thanks in advance

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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@glenn52 Welcome to HP Community!

 

I understand that Wifi is disconnecting.

 

Do not worry. I will try to fix the issue.

 

Please perform the Wifi adapter test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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