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‎05-06-2022 01:41 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 (43F53AV)
Operating System: Microsoft Windows 11

My PC is less than 2 months old and I have been losing networking.  It is connected to my router by WI-FI and I do not lose internet ability in any way.  My HP laptop is normally seen by the other devices connected to the router (some Wi-Fi some direct connected).  Every so often none of the other devices are able to find my HP laptop (again the laptop did not lose Wi-Fi and am able to get to the internet with no issue).  The problem is easily solved by rebooting the HP laptop, but why is it happening and how can I prevent it from occurring?

HP ENVY 15t Quad TouchSmart
Category:
1 person had the same question
5 REPLIES 5

‎05-06-2022 02:04 PM

HP Recommended

Hi, @neil154154 based on what you said it seems you have created a networking hub where you can see all the devices connected to your router.

 

So since you said the laptop does not lose WI-Fi and that you can surf the net easily without hitches why should you be worried about the other devices not finding your HP Laptop except if you need that ability probably for work purposes or other important matters.

 

Since the laptop connects just fine, then there should not be anything to worry about, and the laptop reboot kind of settles the matter since you know how to fix it when the issue with the devices not seeing your laptop happens.

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‎05-06-2022 02:08 PM

HP Recommended

I don't want to lose networking because I have a need for some of the other devices to read and write to the HP laptop.  I have owned many PC before and never had this problem so I know it is not normal.

 

I would like a solution

HP ENVY 15t Quad TouchSmart
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‎05-06-2022 02:27 PM

HP Recommended

Hi, @neil154154  did you recently upgrade to Windows 11, or did the laptop come pre-installed with Windows 11?

 

Windows 11 is known for software and hardware issues due to its early development.

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‎05-06-2022 02:32 PM

HP Recommended

The laptop came with Win 11 installed.  All of my other PCs have Win 11 and the laptop that got rid of when I bought this HP laptop had Win 11 and none of them have the problem.

HP ENVY 15t Quad TouchSmart
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‎05-06-2022 02:36 PM

HP Recommended

See if you can get in touch with HP Support. I feel they should be able to get you the answer you need.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

 

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