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john_Caroline
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Solved!

MY HP support assistant can not load data to perform diagnostics

HP Recommended
Example: Envy notebook
Microsoft Windows 10 (64-bit)

My HP Support assistant does not load data and fails to perform diagnostics. I get the following:

 

An error occurred while attempting to load the content you requested

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asmita6658
HP Support Agent
HP Support Agent
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Hi @john_Caroline

 

Welcome to the HP Support Community. I'd be happy to assist you with the HP Support Assistant error.

 

Please try these steps to re-install the HP Support Assistant - 

 

1.) In Windows, search for an open Uninstall a program.

2.) On the Programs and Features window, select HP Support Assistant, then click Uninstall.

 

Uninstall screen from the Control Panel with HP Support Assistant highlighted

 

3.) Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

 

Confirmation screen to uninstall HP Support Assistant with Yes selected

 

4.) Restart your computer to complete the process.

5.) Open a Web browser and go to the HP Support Assistant website to download and install the HP Support Assistant.  

 

You may also refer to this document - HP PCs - Troubleshooting HP Support Assistant

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 2
Flag Post
HP Recommended

Hi @john_Caroline

 

Welcome to the HP Support Community. I'd be happy to assist you with the HP Support Assistant error.

 

Please try these steps to re-install the HP Support Assistant - 

 

1.) In Windows, search for an open Uninstall a program.

2.) On the Programs and Features window, select HP Support Assistant, then click Uninstall.

 

Uninstall screen from the Control Panel with HP Support Assistant highlighted

 

3.) Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

 

Confirmation screen to uninstall HP Support Assistant with Yes selected

 

4.) Restart your computer to complete the process.

5.) Open a Web browser and go to the HP Support Assistant website to download and install the HP Support Assistant.  

 

You may also refer to this document - HP PCs - Troubleshooting HP Support Assistant

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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