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‎08-07-2019 05:05 PM - edited ‎08-07-2019 05:08 PM

HP Recommended
Product: Example: HP 6600 all in one

I have a Mac Pro and I've called Apple to help, but they did all they could...told me to contact HP. My laptop is not connecting to printer. Ive unplug printer and restarted computer, but still no. Printer is fine everything working and wireless, but my Mac does not connect to it after several times trying to install. please help I'm frustrated with this situation, and there's no one to call

1 REPLY 1

‎08-10-2019 11:58 AM

HP Recommended

@gr82blve

 

If you are trying to connect wirelessly please check these details

 

- Ensure the printer and the MAC are connected to the same wireless network.


-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very crucial

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Also check for WiFi interference and perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

 

Keep me posted 😋

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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