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‎03-05-2017 11:48 PM - edited ‎03-05-2017 11:49 PM

HP Recommended
Product: Pavilion M4 1003tx
Operating System: Microsoft Windows 10 (64-bit)

Hi guys ......I can switch ON the bluetooth (though it doesnt' add a device) but when  I try to make it discoverable, a message window of 'bluetoth service error' opens up saying that bluetooth device might be unplugged and discoverability settings can't be saved.  

When i try to automatically update drivers,it shows that the driver is up to date.

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2017 12:14 AM

HP Recommended

Hi,

 

It uses Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter. No available drivers for Windows 10 from its homepage:

 

   http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-m4-Notebook-PC-series/5354996/model/5372...

 

Please try:

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

or try  (for Windows 8.1):

 

   http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_130262_1

 

Regards.

BH
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7 REPLIES 7

‎03-06-2017 12:14 AM

HP Recommended

Hi,

 

It uses Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter. No available drivers for Windows 10 from its homepage:

 

   http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-m4-Notebook-PC-series/5354996/model/5372...

 

Please try:

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

or try  (for Windows 8.1):

 

   http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_130262_1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-08-2017 12:53 AM

HP Recommended

Thanks, used  sp 71572 and its working now.

Pairing with mobiles is fine now but when i connect my bluetooth headset (sony sbh 52) i'm getting broken sound.

 

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‎09-15-2017 02:33 PM

HP Recommended

Hi, will the above solution work for the HP Pavilion 15-e017tx laptop ? I too updated to windows 10 and now my Bluetooth refuses to work. Device manager shows me 2 bluetooth drivers - 1) Mediatek Bluetooth Adaptor

                                                                                                                                    2) Microsoft Bluetooth Enumerator

 

But I am not able to pair or search for any bluetooth device ?

 

 

                                       

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‎09-18-2017 11:34 PM - edited ‎09-18-2017 11:37 PM

HP Recommended

Worked for my HP Pavillion TS15 with Windows 10-64bit system. Thanks for the help. I used sp 71572.exe and it worked as soon as I rebooted.

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‎10-31-2017 01:35 PM

HP Recommended

Thanks, My Bluetooth is working now.

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‎03-25-2018 07:32 PM

HP Recommended

Is your Bluetooth still working after the Windows 1709 update?

There are many threads open because the BT is not working with the RT3298 BT adapter. It would seem that the driver is not compatible with the Microsoft stack and installing the old 3rd party stack is not working out of the box either. :Crying:

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎09-28-2019 04:21 AM

HP Recommended

Hi,

 

It uses Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter. No available drivers for Windows 7 64bit from its homepage:

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