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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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07-21-2017 02:43 PM
HP Recommended
Hi @KMendo,
I reviewed the post As @Chimney_83 is out of office, I am responding on his behalf.
To open command prompt please try these steps:
- Right click on start> then search for command prompt(ADmin in the list.
- Then left click on that option. It opens a black window.
- Here please try these commands mentioned in the previous post.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead. 🙂
Cheers!
DavidSMP
I am an HP Employee
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