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Posts: 4
Member Since: ‎03-02-2017
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Missing Bluetooth Driver

Product Name: Spectre Xt 15-4013cl
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a ultrabook HP Spectre XT 15-4013cl and I've updated OS and after that my bluetooth driver does not appear in device manager.

 

I tried to fix following the instructions below, but it didn't work.

 

  1. In the search box on the taskbar, type Device Manager, select it from the list of results, and then expand Other devices in Device Manager.
  2. Select the unknown device, press and hold (or right-click) it, and then select Properties.
  3. Select the Details tab, and then select Hardware Ids from the Property list.

    Look for the hardware ID for the Bluetooth radio. The hardware ID typically looks like this, where {ID} is a series of numbers and/or letters: USB\VID_{ID}&PID_{ID}

Please, someone can help me ?

 

Thank you in advance.

 

MRBranco

 

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Accepted Solution

Re: Missing Bluetooth Driver

Hi:

 

According to the parts list, your notebook comes with an Intel Centrino Advanced-N 6235 + Bluetooth combo with two antennas (802.11 a/g/n) wifi card.

 

This would be the W10 bluetooth driver you need for that model wifi/bluetooth card...

 

The 2nd file down on the left side of the page is for 64 bit.

 

https://downloadcenter.intel.com/download/26363/Intel-Wireless-Bluetooth-Software-for-Windows-10-JP-?product=66890

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Provost
Posts: 87,378
Member Since: ‎07-13-2010
Message 2 of 4 (125 Views)

Re: Missing Bluetooth Driver

Hi:

 

According to the parts list, your notebook comes with an Intel Centrino Advanced-N 6235 + Bluetooth combo with two antennas (802.11 a/g/n) wifi card.

 

This would be the W10 bluetooth driver you need for that model wifi/bluetooth card...

 

The 2nd file down on the left side of the page is for 64 bit.

 

https://downloadcenter.intel.com/download/26363/Intel-Wireless-Bluetooth-Software-for-Windows-10-JP-...

Honor Student
Posts: 4
Member Since: ‎03-02-2017
Message 3 of 4 (91 Views)

Re: Missing Bluetooth Driver

Thank you so much Paul_Tikkanen, 

 

It worked !!

 

Best regards.

MRBranco

Provost
Posts: 87,378
Member Since: ‎07-13-2010
Message 4 of 4 (72 Views)

Re: Missing Bluetooth Driver

You're very welcome.

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