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‎12-20-2015 10:24 AM

HP Recommended
Product: elitebook 8470p
Operating System: Microsoft Windows 7 (64-bit)

Hi Anyone!

 

I have formatted my HDD and tried to reinstall win 7 home pro (64 bit) and it has all reinstalled except my ability to network.

 

The following devices show up in the device manager with warning triangles under 'other devices'

-Ethernet Controller

-Network Controller

-Universal Serial Bus (USB) Controller

 

I'm stumped because normally I'd use the driver toolkit to download missing drivers, but without these devices I don't seem able to connect to wireless or LAN cable.

 

I've tried some of the drivers on the hp website but I keep getting errors telling me I have the wrong OS etc. Trial and error is getting nowhere... any ideas?

 

Device ID for ethernet controller is PCI\VEN_8086&DEV_1502&SUBSYS_179B103C&REV_04

Device ID for Network controller is PCI\VEN_8086&DEV_422B&SUBSYS_11018086&REV_3E

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2015 10:48 AM

HP Recommended

Hi:

 

You need these drivers...

 

Ethernet Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_116056_1&swEnvOid=405...

 

Network Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_108502_1&swEnvOid=405...

 

Universal Serial Bus (USB) Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_135422_1&swEnvOid=405...

View solution in original post

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5 REPLIES 5

‎12-20-2015 10:48 AM

HP Recommended

Hi:

 

You need these drivers...

 

Ethernet Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_116056_1&swEnvOid=405...

 

Network Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_108502_1&swEnvOid=405...

 

Universal Serial Bus (USB) Controller:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212910&swItemId=ob_135422_1&swEnvOid=405...

Was this reply helpful? Yes No

‎12-20-2015 11:12 AM

HP Recommended

Awesome! Worked like a charm. 

 

Kudos 😄

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‎12-20-2015 12:02 PM

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

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‎07-14-2017 11:13 AM

HP Recommended

The links you provided do not work.  Error message comes up "Server Not found"   .

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‎07-14-2017 11:21 AM

HP Recommended

@rick45 :

 

HP eliminated the business PC support site in April of 2017, and merged it with the consumer support site.

 

As a result, any links to the old business support site (which are what I posted here) no longer work.

 

So, I am not surprised in the least by your observation.

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