Missing usb drivers for win10 home upgrade, F9J15UA

[Casey2218]

HP F9J15UA upgraded to win10 home and lost usb drivers. How can I download the appropiate files?

[Sneha_01]

Hi @Casey2218,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To download the appropriate USB drivers for your HP F9J15UA after upgrading to Windows 10 Home, follow these steps:

1. Use HP Support Assistant:

• If you have HP Support Assistant installed, open it. It can automatically check for and install missing drivers.
• Go to the "Updates" section and see if there are any driver updates available.

2. Visit the HP Support Website:

• Go to the HP Software and Driver Downloads page.
• Enter your product name or F9J15UA in the search bar and select your device.
• Choose your operating system (Windows 10) from the dropdown menu if prompted.
• Look for the USB drivers under the "Driver - Keyboard, Mouse and Input Devices" section. Download and install the necessary drivers.

3. Check Device Manager:

• Right-click on the Start menu and select Device Manager.
• Look for any devices with a yellow exclamation mark, especially under Universal Serial Bus controllers or Other devices.
• Right-click on the problematic device and select Update driver > Search automatically for updated driver software.

4. Download from Microsoft:

• If you still can’t find the drivers, check Windows Update:
  • Go to Settings > Update & Security > Windows Update and check for updates.

5. Install Drivers Manually:

• If you have access to another computer, you can download drivers from the HP site, save them to a USB drive, and then transfer them to your HP F9J15UA.

6. Reset Windows Update Components:

• Sometimes Windows Update can be finicky. You can reset Windows Update components to try to get the latest drivers.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support