Mobile Hotspot stopped working

[lordwahu1]

Two days ago, I was using my mobile hot spot and wit was working fine. Suddenly, in the middle of the night, while I was in the middle of using it, I got a "no internet" error

Following the steps given by a different support request I found that I was unable to host. Which is odd, as I was perfectly able to do so less than an hour before

Is there something that went wrong that I need to fix? Is it a problem with my computer or my network? What other issues may arise in the future?

Thank you for the help

[sandytechy20]

@lordwahu1

Welcome to the HP support community.

I understand that you are unable to connect your notebook to the hotspot, I am glad to assist you.

Check the wireless signal

Check the wireless button or key to confirm the wireless signal is on.

1. Locate the wireless key or button. This could be an image of an airplane  or a wireless signal .

2. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

   If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

   • If the wireless signal turns on: Connect to the internet again.

   • If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

1. In Windows, search for and open Device Manager.

2. In the list of devices, select Mice and other pointing devices.

3. Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

   

4. Restart the computer to complete installation of the updates.

Run HPSA network diagnostics

Use Network Check in HP Support Assistant to perform network diagnostics for your computer.

1. In Windows, search for and open HP Support Assistant, or click the app icon  in the taskbar.

   If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

2. Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

   If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

   

3. Click Next, and then wait for the tool to complete.

   If the diagnostic test finds one or more issues, continue with these steps.

4. Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

   

5. After completing the recommended actions, click Re-check.

6. Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have completed.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.