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‎08-03-2020 03:41 AM

HP Recommended
Product: HP X3500 Wireless Mouse
Operating System: Microsoft Windows 8.1 (64-bit)

Mouse is not switching on i.e., when the fully charged battery is put into the mouse there is no red light which symbolizes that the Mouse is on and ready for connection. From few days Mouse is not switching on so I cannot connect with my Laptop. Previously the middle button(scroll) had stopped working due to physical damage.

Does it mean the Mouse is damaged and has to be replaced?

1 REPLY 1

‎08-05-2020 12:28 PM

HP Recommended

@Sahana26, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options/replacement for your mouse.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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