01-04-2017 05:06 PM
My bluetooth functionality and even the icon disappeaered from my laptop. The HP Service Assistant tried to do a network diagnostic and couldn't find a problem. It said to go to the HP support site and load latest Bluetooth drivers. The only drivers shown were for a Broadcom Bluetooth. Not thinking I had a different Bluetoth system I downloaded and installed the Broadcom drivers. Then I went to the device manager and saw that I did not have a Broadcom system, but an Intel system. (I should have done this earlier I know). The device manager showed that the drivers were probably corrupted and it couldn't validate the digital signature for the drivers that were there. (Code 52) I revisited the device manager and looked at the properties tab of the drivers and the events tab under that. It said there that Device USB/VID-8087&PID etc. needed further installation.
Now I am confused and frustrated. I don't want to try to instal this device if it is not the correct Intel device, but rather the Broadcom device. In other words, I don't want to screw things up even more.
Can someone please tell me what to do?
Solved! Go to Solution.
01-05-2017 12:55 PM
Thanks for the post.
I see you are facing an issue with your computer not finding the Bluetooth on your computer. Glad to help.
Have you run the troubleshooter available in the control panel?
Check if the wireless button is turned on and also if it is disabled in the settings icon on the bottom right side corner of your screen.
Run troubleshooter available in the control panel to check if it can resolve the issue for you automatically.
You can uninstall the driver from device manager, (Bluetooth and wireless adapter are integrated on the same card)
When you are uninstalling the driver from device manager, you will have the option to delete the driver. Please delete it.
Restart the computer and check.
I understand that our computer came with Intel CPU, however, the wireless card could be from any manufacturer like Realtek, Ralink, Intel, Broadcom or others.
You can also refer to these articles for assistance: HP PCs - Understanding and troubleshooting Bluetooth wireless technology and HP PCs - Using Bluetooth Devices
Keep me posted.
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01-05-2017 01:46 PM
Thanks for the comments. I had tried your suggested steps down through the run troubleshoter from the control panel, but didn't get anywhere. I just tried deleting the old Bluetooth drivers and restarting the laptop. I wish I could say that the problem was solved there, but now I don't show any Bluetooth device on my device manager page. This probably makes sense since I deleted all of the drivers.
Do you have any other ideas? A working Christmas present from my kids is riding on getting this working :)
01-05-2017 02:37 PM
It took a while, but just now a new set of drivers was pushed down and installed. And I have working Bluetooth! Now I won't have to tell my grandkids thaat grandpa is a klutz. You don't know how much I appreciate that.