My HP 420 Programmable Bluetooth Mouse isn't being detected by the HP Accessory Centre

[Formeal]

I recently got my HP 420 Programmable Mouse and when i tried to connect it to the HP Accessory Centre it wasn't working, I tried all of the troubleshooting methods and nothing, Additionally when i entered the serial number it was invalid. 

[Sneha_01]

HI @Formeal,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 420 Programmable Bluetooth Mouse isn’t being detected by the HP Accessory Center and the serial number is coming up as invalid, here are some steps to help troubleshoot the issue:

Troubleshooting Steps

Check Bluetooth Connection:

• Ensure that Bluetooth is enabled on your computer. Go to your Bluetooth settings and make sure the mouse is paired.
• Remove any previous Bluetooth pairings for the mouse and try reconnecting it.

Update HP Accessory Center:

• Make sure that you have the latest version of the HP Accessory Center installed. Check for updates in the app or download it from the HP website.

Update Device Drivers:

• Ensure your Bluetooth drivers and mouse drivers are up to date. You can do this through Device Manager:
  • Right-click on the Start button and select Device Manager.
  • Look for "Bluetooth" and "Mice and other pointing devices," right-click, and select "Update driver."

Restart Devices:

• Restart both your computer and the mouse. Sometimes a simple reboot can resolve connectivity issues.

Reset the Mouse:

• If your mouse has a reset button (often located on the bottom), try pressing it. Otherwise, remove the batteries (if applicable) for a minute and then reinsert them.

Check for Interference:

• Ensure there are no devices nearby that might interfere with Bluetooth signals, such as other wireless devices or USB hubs.

Try a Different Device:

• If possible, try connecting the mouse to another computer or device to see if it’s detected. This can help identify if the issue lies with the mouse or your computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support