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‎02-21-2019 11:01 AM

HP Recommended
Product: HP Envy x360 m6 convertible
Operating System: Microsoft Windows 10 (64-bit)

My laptop keeps telling me that it doesn't have the printer driver no matter how many times I download it.

2 REPLIES 2

‎02-21-2019 01:43 PM

HP Recommended
@Lauray22 wrote:

My laptop keeps telling me that it doesn't have the printer driver no matter how many times I download it.

@Lauray22 

 

And you actually installed its software and drivers to your machine?  Please doenload and run the folloing tool

 

         http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

It may fix the problem for you. If not, post back full error message(s).

 

Regards.

BH
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‎02-21-2019 02:47 PM

HP Recommended

Okay.  I tried everything there.  When I bring up the settings and ask to use my printer, this is what it says:

 

 

HP6919FE (HP Envy 5530 series)

Driver is Unavailable

 

 

I have uninstalled and reinstalled.  I have restarted.  I have installed new drivers, taken down firewalls , and performed diagnostic services.  I am very frustrated.  The printer works because I can print from my phone.  I just can't get my HP envy laptop  to acknowledge the printer. 

The laptop is :   HP ENVY x360 - m6-aq103dx 

 

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