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- My HP G60-630US won't turn on.

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05-06-2019 11:06 PM
I bought a new replacement battery for my HP G60-630US, and it still won't turn on? I tried taking off the adapter, Battery, and hold the power button for 30 second still no life form. Please help!
05-07-2019 05:43 AM
Hello @Lxx510
Thank you for posting in the HP Support Community.
It seems you haven't posted here before and I am not aware of any details with regards to why you decided to buy a new battery but most likely this is not the case. If battery issue, have you tried charging it ? It may not be battery issue after all ?
- Please, review this HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under active warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> https://www.youtube.com/watch?v=7alIyHJMb6Y
Hope this helps.Let me know how it goes.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013