My HP Spectre X360 not sending print jobs to my Brother printer

[mmena1]

Recently my laptop is having difficulty sending my print jobs to my Brother printer.  I either get a message on the printer saying receiving data or an error message next to the printer icon in control panel.  The printer may put out a page with only part of the top line printed.  The printer and the laptop are connected to the network properly.  I can print using my phone, tablet and another laptop.  I rebooted the router, printer and updated the printer drivers without resolution.  I ran hardware diagnostics and network troubleshooter with no problems identified.  I narrowed the problem to either the HP printer drivers or Wi-Fi issues.  I would appreciate if someone can guide me in fixing this issue.

[mmena1 · Accepted solution]

I was able to resolve the problem.  I believe the problem was triggered by a Windows 11 update that turned off the Wi-Fi communication with the printer.  Here is the solution to this problem.

Press  "Windows" key  +  " R "  to open the " run " window 

Type Services.msc and press return

A list of services will open, Scroll down to Wi-Fi Direct Services Open line and high light it.  An insert window in the left panel will show that the service was stopped.  Click on start service, close the window and exit

Youn should be able to print again successfully. 

[Ric_ob]

Hello! @mmena1 

 Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

 In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

 HP Support Community