• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-22-2022 06:36 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)
Operating System: Microsoft Windows 10 (64-bit)

Recently, my company bought big number of laptops (HP ENVY x360 Convertible Laptop PC) (Product number: 4J6J9UA#ABA) which has the following wireless network card (Intel Wi-Fi 6 AX201 160MHZ) and the driver version (22.120.0.3) on windows 10 (version 21H2).  The problem is that we're able to connect to all Wi-Fi networks except the company network which requires AD authentication (user name & password).  The connection failed on most of the laptops but it works for some of them.  We've tired all different solutions (windows updates, HP support assistant and intel support tool).  we've upgraded to the latest drivers and still the same issue!!  In the company we're using CISCO access points and other cisco equipment's.  Our network and security team confirmed the issue is in the devices themselves.  Anyone can provide any suggestion?

Category:
4 REPLIES 4

‎08-22-2022 08:06 AM

HP Recommended

Hello @Ibrahim_Ambu 

Sorry to hear that you are having problems ... I would like to help you.

(1) Install/Update wireless driver

Download from INTEL --->>> 22.150.0 (Latest)

 

ub6424_0-1661177074572.png

(2) Reboot and test again ...

(3) Please report your results

Was this reply helpful? Yes No

‎08-23-2022 06:55 AM

HP Recommended

Thank you @Ub6424 for trying to help.

Please find below the result:

1. The new driver was installed successfully.

New driver.PNG

2. The following error is found in the adapter log

Ibrahim_Ambu_0-1661258778900.png

 

BTW I know how to solve this error by completely uninstalling the wireless adapter and reinstall the driver from scratch.  But I'm not sure if this error is related to my main problem.  Anyhow, even when I fixed it.  I'm still having the same issue.

 

3. Still I'm not able to connect to my "Staff" Wi-Fi network.  It asks for a username/password and nothing happens after that until it asks again for the AD credentials.

 
 

ad user.PNG

 

 

Was this reply helpful? Yes No

‎08-24-2022 10:31 PM

HP Recommended

Hi all,

This issue is resolved by enabling "Use Random Hardware addresses"

 

Thanks for your help.

 

Ibrahim_Ambu_0-1661401797399.png

 

Was this reply helpful? Yes No

‎08-25-2022 01:56 AM

HP Recommended
@Ibrahim_Ambu wrote:

Hi all,

This issue is resolved by enabling "Use Random Hardware addresses"

 

Thanks for your help.

 

You're welcome !

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.