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‎12-27-2019 03:28 PM - last edited on ‎12-27-2019 03:41 PM by Retired

HP Recommended
Product: HP Laptop14-dk0002dx
Operating System: Microsoft Windows 10 (32-bit)

I have been struggling to connect my laptop to my mobile hotspot. Each time I try to connect - even when the password is off - it says it "can't connect to this network". I called for tech support earlier, my case ID is [edit] but nobody was able to help me. I would really appreciate it if someone could, though.

2 people had the same question
2 REPLIES 2

‎12-27-2019 05:11 PM

HP Recommended

@Zareph 

 

Where is your hotspot ? From a phone or something else ? If from a phone does it have data and can your computer see the SSID on your phone and password ? On MANY phones, you have to disable network before it can broadcast.

 

Regards.

BH
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‎12-27-2019 06:19 PM

HP Recommended

It's on my mobile phone! And I apologize, I figured out what was the issue. I had my hotspot set to "allowed devices only", and that's why my laptop wouldn't connect.

 

Thank you so much though!

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