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‎06-28-2020 04:05 PM

HP Recommended
Product: HP EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi, I would like to know why my PC doesn't have bluetooth even though it is advertised with one (Combo Intel Dual Band Wireless-AC 8260 802.11 a/b/g/n/ac (2 x 2) WiFi avec Bluetooth 4.2 (vPro)), I tried to install new drivers with HP Support Assistant, go to the BIOS (there was no option) and on windows, there is no bluetooth detected. Also I searched on the forum a little and I saw a few people also had this problem. I suspect maybe that either my Module broke but since it is a combo it is unlikely (because then my WiFi would not work), or it is a hardware problem. 

 

Anything helps!

Thanks

2 people had the same question
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