Create an account on the HP Community to personalize your profile and ask a question
06-28-2020 04:05 PM
Hi, I would like to know why my PC doesn't have bluetooth even though it is advertised with one (Combo Intel Dual Band Wireless-AC 8260 802.11 a/b/g/n/ac (2 x 2) WiFi avec Bluetooth 4.2 (vPro)), I tried to install new drivers with HP Support Assistant, go to the BIOS (there was no option) and on windows, there is no bluetooth detected. Also I searched on the forum a little and I saw a few people also had this problem. I suspect maybe that either my Module broke but since it is a combo it is unlikely (because then my WiFi would not work), or it is a hardware problem.
06-28-2020 04:17 PM - edited 06-28-2020 04:49 PM
Go into the BIOS and it should show the presence of the bluetooth adapter and that it is enabled.
Did you ever have W7 installed on your notebook and upgrade it to W10?
Also see this discussion...you may have one of the 840 G3 models where for some reason, the Bluetooth will not work under any circumstance.
06-29-2020 03:24 AM - edited 06-29-2020 03:28 AM
Hi, thanks for replying. I got the laptop from someone who bought it before and I don't know if it was on Windows 7, and I checked in the BIOS but there is no option for bluetooth. Could you give me the path that you found the bluetooth ? Thanks (Oh and i'm on Win 10) Also I just checked the post but i've tried that before (I searched my problem before) I think maybe HP did a mistake in the manufacturation of the device
06-29-2020 07:20 AM
You're very welcome.
If there is no bluetooth device listed in the BIOS then you must have the same issue as the other person does on the discussion I linked you to, and unfortunately, I have no idea what you can do to get bluetooth to work on there.
The person even changed the wifi card and still no bluetooth, so something is wrong that I have no idea how to fix.