My Notebook wouldn't connect to the wifi on startup

[JacksonW0523]

Sometimes when I turn on my notebook, it couldn't connect to any wifi network. It shows no network at all. I need to restart my computer for it to be able to connect. 

[Nirvana_95]

Hi @JacksonW0523

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[JacksonW0523]

The product name is HP Latop 17-cn0xxx, the system family is HP Notebook.

[Nirvana_95]

Thanks for bringing this to our notice.

I see that you are facing Wi-Fi-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Please try these steps below and let me know the outcome of it:

1. In taskbar, right-click the wifi icon > select Open Network and Internet Settings
2. Select Change Adapter options
3. Select your Wifi network and select Properties
4. Click the Configure button for the wireless adapter.
5. Click Change Settings button
6. Go to Power Management tab
7. Uncheck the setting "Allow the computer to turn off this device to save power"
8. Click OK.
9. Restart your PC
10. Please check if your wifi now connects automatically.

I would also suggest you follow the steps shared in the link here: CLICK HERE

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[JacksonW0523]

I just recently bought the laptop. It's brand new. I haven't made any hardware or software changes. Some days it can connect on startup just fine but sometimes it doesn't so I need to restart it and that usually fixes it but it's a minor inconvenience. 

I can't find the Change Adapter options in Open Network and Internet Settings. I'm using Windows 11 by the way. 

[ub6424]

Hello @JacksonW0523 

Please tell me the full product name and product number (p/n) of your notebook.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[JacksonW0523]

Hi, @Ub6424

My laptop product name is HP Laptop 17-cn0xxx

system family: HP Notebook

Product number: 316H8UA#ABA

[ub6424 · Accepted solution]

Hello @JacksonW0523 

From the specification:

https://support.hp.com/us-en/document/c07594974

Your wifi device:

Wireless connectivity

Realtek RTL8821CE-M 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 combo

(1) Install wifi driver

Windows 11

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.200 Rev.S

25.2 MB

Apr 11, 2022

Download

(2) Install wifi button driver

Windows 11

HP Wireless Button Driver

2.1.14.1 Rev.A

0.9 MB

Aug 17, 2020

Download

(3) Reboot your operating system after the driver installations

(4) Start your operating system, after windows login press the wifi button (to enable/disable wifi net)

(5) Test again ...

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[JacksonW0523]

I have downloaded the drivers and I restarted my computer. It was able to connect to the wifi. Everything seems fine.

Thank you for your assistance!

[ub6424]

Hello @JacksonW0523 

Can you please mark a post ( with the driver links) of mine as "Accept as Solution" to thank for the achievement and the work I've done for you 😊

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much