My Wifi Compaq Presario CQ-43 problem :(

[Bagusjatmiko]

Dear everyone here,

I have a problem with my Wifi Connection in Compaq Presario CQ-43.

There is a mark in wifi icon like "!". When I clicked it, there was a word "limited access".

I've tried every step to find solutions. Start from re-install the driver, get a solution from troubleshooter in windows and others. But, the Wifi is still "limited access".

The Windows system from troubleshooter wants me to check the wifi adapter.

My Wifi Adapter is Qualcomm Atheros AR9485 802.11b/g/n with Hardware Ids:


PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

And the network controller is Realtek PCIe FE Family Controller with Hardware Ids:


Network adapters: Realtek PCIe FE Family Controller

PCI\VEN_10EC&DEV_8136&SUBSYS_3672103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_3672103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

What should I do?
Help me please.....

I'm sorry for my bad english 😞

[DavidSMP · Accepted solution]

Hi @Bagusjatmiko,

Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better, I would require more information regarding this:

• Did this happen after a windows or software update?
• Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection.

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

• Also, follow the prescribed steps from his guided troubleshooter: http://hp.care/2ynPIAB  and that should fix things for you as long as there are no hardware issues with the computer.
•  
• Please perform all the prescribed steps from this link: http://hp.care/2sEZlcM
• also to try and resolve the issue.

• Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from http://hp.care/2ymaroh  to ensure that the issue is not software related.

If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. :

[Bagusjatmiko]

I think your last solution is the best choice for mine. Thanks so much for your attention, Sir! 🙂

[DavidSMP]

Hi @Bagusjatmiko,

I Thank you for your response. You've done great by displaying immense patience and a great attitude to get it resolved. Kudos to you for that, I am also happy for you that the last solution worked.

I hope the product works great and stays healthy for a long time,

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help

Take care and have a blessed year ahead and stay healthy. 🙂