• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-17-2020 05:47 PM - edited ‎02-17-2020 05:48 PM

HP Recommended
Product: HP Notebook 15 PC
Operating System: Microsoft Windows 10 (64-bit)

My wireless icon has disappeared.  I have no option to connect to wifi.  Other devices are connected to my wifi and are working properly.  I have uninstalled WAN miniports and shut down computer and rebooted.  This has not fixed my problem.

What am I doing wrong?  My computer was sitting idle with my mouse on top of the keyboard.  Could buttons have been inadvertently pressed?

Thank you! 

1 person had the same question
1 REPLY 1

‎02-18-2020 02:19 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

Try

WINKEY + R

type      cmd.exe    ping 127.0.0.1

 

please and post the result.

 

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

Then perhaps 

ipconfig -all

 

and give the edited highlights?

Wireless LAN adapter WiFi:

Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.