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‎03-21-2020 01:23 PM

HP Recommended
Product: Pavilion dv7-6163us
Operating System: Microsoft Windows 10 (64-bit)

the wireless mouse will not select. All I get is a window with emoji on the top. 

1 REPLY 1

‎03-24-2020 12:17 PM

HP Recommended

@sldavis52,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the Bluetooth mouse.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

What is the make and model of the Bluetooth mouse?

What is the exact issue you are facing?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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