My ethernet connection keeps disconnecting

[Benm188]

My ethernet connection constantly disconnects from the internet, roughly every few minutes for about 10-15s at a time. This happens in "chunks" of 10 minute periods and then subsides.

Nothing has seemed to solve it, but I have tried the following:

- Reset connection

- Checked ethernet cable is plugged in correctly 

- restarted PC

- all troubleshooting that windows offers for such an issue

- updated drivers

- checked other devices, no such issue (wireless or same ethernet cable)

- my ethernet cable is not on the device manager and i cannot seem to find it anywhere

- amongst other things (my tech savvy mate tried some things too)

please help! 

[sandytechy20]

@Benm188

Welcome to the HP support community.

I understand that you are getting connectivity issues with your notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.