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HP Recommended
HP ENVY X360 Convertible 15-cn0xxx
Microsoft Windows 10 (64-bit)
HP Envy X360 Convertible 15-cn0xxx
Microsoft Windows 10 (64-Bit)
My laptop keeps disconnecting and connecting to the WiFi. whenever i stream the video on YouTube,Twitch  or play online games like League of Legends (on lowest graphic mode) it keep on disconnecting + huge Ping (ms).  When it is connected, it is sometimes strong then few minutes later weaker then disconnects. I am sure the problem is with the laptop. i just bought this laptop 3 months back. 
What should I do ?
My device manager shows under network adapters:
- Kaspersky Security Data (E) Adapter
- Realtek RTL8822BE 802.11ac PCle Adapter
- WAN Miniport (IKEv2)
- WAN Miniport (IP)
- WAN Miniport (IPv6)
- WAN Miniport (L2TP)
- WAN Miniport (Network Monitor)
- WAN Miniport (PPPOE)
- WAN Miniport (PPTP)
- WAN Miniport (SSTP)
3 REPLIES 3
HP Recommended

Hi

Flow Chart Adapters.pngWiFi Interference.png

 

I suggest a different channel if practical in the Router/Modem.

 

 

HP Recommended

already tried 3 different places Router/modem.  issue still persist.   my other laptop n other devices working absolutely fine without any Lag/ ping issue or disconnection issue .

HP Recommended

Hi

Therefore a faulty adapter?

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator
OR copy and use the individual command lines as needed.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE
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