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‎08-16-2022 12:29 AM

HP Recommended

I've been going through everything to try to figure out what happened I forgot my password I lost the dang thing and finally found it and thought I knew the password but was wrong well I reset it and now it blue connection light is on its connected to my router however it won't allow me to use my internet...please help me. 🤦‍♀️

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1 REPLY 1

‎08-16-2022 03:32 AM

HP Recommended

Hello @TiffanyFri 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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