08-16-2022 12:29 AM
I've been going through everything to try to figure out what happened I forgot my password I lost the dang thing and finally found it and thought I knew the password but was wrong well I reset it and now it blue connection light is on its connected to my router however it won't allow me to use my internet...please help me. 🤦♀️
08-16-2022 03:32 AM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
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