My laptop are not able to connect to any WiFi networks

[JakobLo10]

My laptop recently started being unable connecting to WiFi. I have since followed just about any guide available to try and solve the problem, this includes:

• Restarting my WiFi-router (Even though all other devices connect perfectly)
• Connecting to a different WiFi 
• Updating and uninstalling drivers 
• Rebooting network cards
• Checked with power saving setting
•  Run HP PC Hardware Diagnostics

I consider myself to be tech-savvy, without being a "nerd", but this is really making me scratch my head. This is especially because i am writing this from the mentioned laptop, as it connects just fine through a cable.

This i my last resort otherwise i will have to make a complaint to the store i bought it from. 

[A_Gayathri]

Hi @JakobLo10 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried several common troubleshooting steps, let's explore some additional avenues to resolve the WiFi connectivity issue on your HP Victus laptop.

Additional Troubleshooting Steps

Check WiFi Adapter Status:

• Go to Device Manager: Right-click on the Start button and select Device Manager.
• Expand the Network adapters section.
• Locate your WiFi adapter, right-click on it, and select Properties.
• Ensure that the device status says "This device is working properly."

Reinstall WiFi Drivers: Software and Drivers for Victus by HP 16.1 inch Gaming Laptop PC 16-e0000

• In Device Manager, right-click on your WiFi adapter and select Uninstall device. Make sure to check the box that says "Delete the driver software for this device."
• Restart your laptop. Windows should automatically reinstall the drivers. If not, download the latest drivers from the HP Support website.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and install any available updates.

Reset Network Settings:

• Go to Settings > Network & Internet.
• Scroll down and click on Network reset.
• Follow the prompts to reset your network settings.

Disable VPN/Proxy:

• If you're using a VPN or proxy, try disabling it to see if it resolves the issue.

Check WiFi Services:

• Press Win + R, type services.msc, and press Enter.
• Ensure that the following services are running:
  • WLAN AutoConfig
  • DHCP Client
  • DNS Client
• To start a service, right-click on it and select Start.

Use HP Support Assistant:

• Open HP Support Assistant and run the Network Check tool. This can sometimes identify and resolve issues that other methods might miss.

BIOS Update:

• Sometimes updating the BIOS can resolve hardware-related issues. Check the HP Support website for any BIOS updates for your laptop model.

Advanced Steps

If none of the above solutions work, you might consider the following advanced steps:

Check for Interference:

• Ensure that there are no physical obstructions or electronic devices causing interference with your WiFi signal.

Manual IP Configuration:

• Go to Settings > Network & Internet > WiFi > Manage known networks.
• Select your network, click Properties, and then Edit under IP settings.
• Change from Automatic (DHCP) to Manual and configure a static IP address.

Hardware Issue: HP PCs - Testing for hardware failures

• It's possible that there is a hardware issue with your WiFi adapter. Consider getting it checked or replaced.

Restore to a Previous State:

• If the issue started recently, you might restore your system to a previous state using System Restore:
  • Go to Control Panel > Recovery > Open System Restore.
  • Follow the prompts to restore your system to a point before the issue began.

Refer to this document: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.