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My laptop can not connect to my wifi router and it doesn't not fine the router

HP Recommended

The product number is L2R82EA#ACQ

MODEL :14-r100ni

Contains Realtek Radio Model:RTL8723BE


Manufacture : Realtek 

Description : Realtek PCle FE Family Controller 

Driver version:8.1.510.2013

Physical address: D0-BF-9C-10-3F-EO


Edition Windows 8.1 Enterprise 

Activation  Windows is activated 

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Message 2 of 2
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HP Recommended



Is the 2.4 GHz wifi band enabled on your router?


That model card can only connect to the 2.4 GHz wifi band.


The only suggestion I can offer if your router is broadcasting on both the 2.4 and 5.0 GHz wifi band would be to update the wifi driver to the latest version and see if that helps.


2023.79.619.2018     Aug 10, 2018

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