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Maitu
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Message 1 of 2
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Flag Post

My laptop can not connect to my wifi router and it doesn't not fine the router

‎05-02-2020 10:17 AM

HP Recommended
Product: L2R82EA#ACQ

The product number is L2R82EA#ACQ

MODEL :14-r100ni

Contains Realtek Radio Model:RTL8723BE

                                                         RTL8723BE1T1R

Manufacture : Realtek 

Description : Realtek PCle FE Family Controller 

Driver version:8.1.510.2013

Physical address: D0-BF-9C-10-3F-EO

Windows 

Edition Windows 8.1 Enterprise 

Activation  Windows is activated 

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎05-02-2020 11:13 AM

HP Recommended

Hi:

 

Is the 2.4 GHz wifi band enabled on your router?

 

That model card can only connect to the 2.4 GHz wifi band.

 

The only suggestion I can offer if your router is broadcasting on both the 2.4 and 5.0 GHz wifi band would be to update the wifi driver to the latest version and see if that helps.

 

2023.79.619.2018     Aug 10, 2018

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe

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