cancel
Showing results for 
Search instead for 
Did you mean: 
AlainTheKlingon
New member
2 1 0 0
Message 1 of 4
196
Flag Post

Solved!

My laptop doesn't connect to the 5Ghz WiFI.

HP Recommended
HP Stream Laptop 14-ds0xxx
Microsoft Windows 10 (64-bit)

Hello.

I'm  experiencing an issue about the WiFi connection of my machine.

My laptop (HP Stream Laptop 14-ds0xxx) connects to the 2.4Ghz frequency and it works well, but it can't connect to the 5Ghz.

Specs:

Descrizione : Realtek RTL8821CE 802.11ac PCIe Adapter

Tipo frequenza radio : 802.11n

Driver : Realtek RTL8821CE 802.11ac PCIe Adapter

Tipi frequenza radio supportati : 802.11n 802.11g 802.11b 802.11ac 802.11n 802.11a.

I already used the HP PC Hardware Diagnostic Windows, but it found nothing bad.

I already verified the Modem/Router configuration, but I found nothing bad (and other devices not have problems).

Ideas to fix this issue?

Thanks for your attention and your time.

Alain.

 

 

 

 

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,931 124,287 20,671 31,759
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to update the wifi driver to the latest version.

 

2024.0.10.218

 

sp108893.exe (hp.com)

 

Also make sure in the advanced tab for the Realtek wifi adapter in the device manager, that you have it set to operate on both wifi bands.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
134,931 124,287 20,671 31,759
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to update the wifi driver to the latest version.

 

2024.0.10.218

 

sp108893.exe (hp.com)

 

Also make sure in the advanced tab for the Realtek wifi adapter in the device manager, that you have it set to operate on both wifi bands.

View solution in original post

Was this reply helpful? Yes No
AlainTheKlingon
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks. After the update of the driver, I solved.

Great advice.

Thanks.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
134,931 124,287 20,671 31,759
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation