My laptop drops my internet connection intermittently. the internet at the house &school active

[Sandy-61653]

right now the internet icon on the lower task bar is on.  It will all of a sudden go to the globe icon stating there is no internet available. The internet in the house and school are actively working but my laptop does not pick it up. I have hard-wired it to the internet and it does the same thing. works then doesn't work.

[A_Gayathri]

Hi @Sandy-61653,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing connectivity issues with your HP Spectre X360 laptop, both wirelessly and when hard-wired to the internet. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

[A_Gayathri]

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall drivers on Device Manager

Open device manage to Uninstall network drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the network and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Update Network Drivers: Ensure that your network drivers are up to date. You can do this by visiting the HP support website, entering your laptop model, and downloading the latest drivers for your network adapter.

Reset Network Settings: Sometimes, network settings can become corrupted and lead to connectivity issues. Try resetting the network settings on your laptop. You can usually find this option in the Network settings or Control Panel.

Check for Interference: Interference from other electronic devices or neighboring networks can disrupt your Wi-Fi signal. Try changing the Wi-Fi channel on your router to see if it improves stability.

Check Router Settings: Make sure your router firmware is up to date. Sometimes, outdated firmware can cause compatibility issues with certain devices.

Disable Power Management: Sometimes, power-saving features can interfere with network connectivity. Go to Device Manager, find your network adapter, right-click, select Properties, and disable any power-saving features that may be enabled.

Scan for Malware: Malware or viruses on your laptop can sometimes disrupt network connectivity. Perform a full scan using a reputable antivirus program to check for any malicious software.

Check Firewall Settings: Ensure that your firewall settings are not blocking your internet connection. Temporarily disable your firewall and see if it resolves the issue. If it does, you may need to adjust your firewall settings to allow network access.

Hardware Diagnostics: If none of the above steps resolve the issue, there may be a hardware problem with your laptop's network adapter. Run built-in hardware diagnostics or contact HP support for further assistance.

Refer to this document: HP Spectre x360 - 15t-df100 CTO

Software and Drivers for HP Spectre x360 - 15t-df100 CTOI hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Sandy-61653 ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support