My laptop is having problems connecting to the internet.

[veeeeeektor]

My laptop has been having trouble maintaining a wireless connection. It would be fine one moment and in the next, the wifi becomes "limited". When I try to disconnect it and reconnect it again, all the possible wireless networks are gone and it says there are no available networks found. When this happens, I just restart my laptop and the wifi is okay again for a random period of time until it cannot connect again. What should I do?

[KrazyToad]

@veeeeeektor

Welcome to HP Community

Do you have other devices that are connected to your Network? Do they work fine?

Please disable your Firewall and Antivirus for a while and let me know if that helps

If the issue persists, use the HP Support Assistant network diagnostics from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

1. In the My devices screen, select your device from the options listed.

   The My devices menu screen displays.

   

2. On the My devices menu screen, click Internet and Security.

   

3. Click HP Network Check.

   

4. If a User Account Control message opens, click Yes to allow the computer to make changes.

5. On the HP Network Check Welcome screen, click Next to run the network diagnostic.

6. If the diagnostic test finds no issues, close the windows and continue to the next section.

   If the diagnostic test finds one or more issues, continue with the steps in this section.

7. Click Possible Root Causes.

   

8. Click one of the tool icons for steps to resolve the issue, and then follow the on-screen instructions.

   

9. After completing the instructions, click Re-check.

   HP Support Assistant checks the network connectivity.

   

10. If necessary, repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.