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‎06-22-2021 10:39 PM

HP Recommended
Product: HP 15G-BR105TX
Operating System: Microsoft Windows 10 (64-bit)

My laptop has suddenly failed to connect to any of my bluetooth headsets.I tried to reinstall the drivers from the hp driver support and after installation the laptop went to blue screen.Now the error shows "THat didnt work.make sure the device is still discoverable then try again" while all of them was ready to connect.Please help me fix this issue.Capture.JPG

Category:
2 REPLIES 2

‎06-22-2021 11:05 PM

HP Recommended

@Aghora 

 

Its specs

 

            https://support.hp.com/au-en/document/c05881887

 

It has  Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + Bluetooth 4.2 combination WLAN module part #  863934-855. Please download and install

 

          https://downloadcenter.intel.com/download/30515/Intel-Wireless-Bluetooth-for-Windows-10

 

Regards.

BH
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‎07-05-2021 12:26 AM

HP Recommended

I tried them sir but still they are not connecting.Please find any solution to this problem

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