My laptop is not detecting my phone's hotspot

[binshad99]

My laptop is not detecting my mobile phone's hotspot connection while it is detecting every other device and connecting to it and working fine. my laptop is HP Pavilion g4 Notebook PC and my mobile phone is Xiaomi 6A. the problem is between these 2 devices only and they are working fine with other devices. Please help.

[Jeet_singh]

@binshad99,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are you trying to setup it up for the first time? or When was the last time it worked?

Could you provide me with details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

[binshad99]

i am trying to connect it for the first time

model pavilion g4

[Jeet_singh]

@binshad99,

It's great to have you back and your patience is greatly appreciated.

I understand you are trying to set it up for the first time. No worries, I'll be glad to help you.

Let's try these steps here to find if your computer supports a hosted network.

In order to do this, I would suggest you launch command prompt in Run as Administrator.

Now type in "netsh wlan show drivers" (Please note: type this without the quotation marks) in the command prompt. 

The hosted network supported field should indicate "Yes" If your computer supports WiFi sharing. 

If it says "No", this means your computer won't support hosted network and you might not able to use or create a hotspot.

Please try these steps here and get back to us with the results for further assistance.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[binshad99]

it shows "yes"

one thing that i am not sharing my pc hotspot i want to connect to a mobile hotspot

[Jeet_singh]

@binshad99,

Thank you for replying,

After reviewing your post thoroughly, I would suggest you try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

If the issue persists, I would suggest you follow these steps here: 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Now restart the computer and then check again.

Alternatively, I would suggest here is to update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If none of these steps works, I would suggest you run a test on the network from F2(Please capture the failure ID for further assistance).

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.