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HP Recommended
HP ENVY x360 - 15m-dr1011dx

I’ve ran diagnostic, updates, tried to reset the network names….I use my computer maybe 1x per week. It was connected to the printer just fine…I had the printer on in stand by mode for weeks. I finally turned it off, and seems like my laptop won’t connect to WiFi or iPhone hotspots since…any network o try to connect to, it does not ask for a password when it should….I think that may have something to do with the problem

3 REPLIES 3
HP Recommended

Hello @britt121 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Here is screen shot (1)

Value

Microsoft Windows 11 Home

10.0.22000 Build 22000

Not Available

Microsoft Corporation

DESKTOP-SBG5JRI

HP ENVY ×360 Convertible 15m-dr1xxx

×64-based PC

ZUU06UA#ABA

Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logica...

Insyde F.03, 8/8/2019

3.2

85.15

UEFI

HP

86B1

85.15

Mobile

On

Elevation Required to View

C:\WINDOWS

C:\WINDOWS\system32

\Device\ HarddiskVolume1

United States

Version = "10.0.22000.1219"

DESKTOP-SBG5JRI\Owner

 

screen shot (2)

Cameras

Computer

Disk drives

Display adapters

Firmware

Human Interface Devices

Imaging devices

Keyboards

• Memory technology devices

Mice and other pointing devices

Monitors

Network adapters

Intel(R) Wi-Fi 6 AX201 160MHz

WAN Miniport (IKEv2)

7 WAN Miniport (IP)

WAN Miniport (IPv6)

I WAN Miniport (L2TP)

I WAN Miniport (Network Monitor)

- WAN Miniport (PPPOE)

• WAN Miniport (PPTP)

• WAN Miniport (SSTP)

Print queues

Printers

Processors

19 Security devices

Pal Concare

HP Recommended

Hello @britt121 

 

(1) Use another "online" Windows computer to visit --->>> Intel Wi-Fi Site

Download WiFi-22.190.0-Driver64-Win10-Win11.exe to <USB flash drive>

 

ub6424_0-1675247989353.png

 

(2) Use <USB Flash drive> on your current "offline" notebook

- Install Intel driver WiFi-22.190.0-Driver64-Win10-Win11.exe

(3Restart Windows

(4Please report back

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.