My laptop wifi showing can't connect to this network

[Ramesh143]

I am using hp eq 2000 series with windows 11 and it's a new one not less than one year. Everything is okay until yesterday morning. Suddenly it is not connecting to wifi networks and showing wifi can't connect to this network.. Ether net is working, but I work more on wifi. Please solve the problem

[Ramesh143]

 Tried all steps but didn't solve the problem

[Raj_05]

Hi @Ramesh143,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can guide you through several troubleshooting steps to help resolve the issue with your HP laptop not connecting to Wi-Fi. Please follow these steps.

Restart Your Laptop and Router

• Restart Laptop: Sometimes a simple restart can resolve temporary issues.
• Restart Router: Power off your router, wait for 30 seconds, then power it back on.

Forget and Reconnect to the Network

1. Forget Network:
   • Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
   • Select the network you are trying to connect to and click Forget.
2. Reconnect:
   • Go back to Wi-Fi settings, select your network from the list, and enter the password to reconnect.

Run the Network Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Network Adapter and click Run.

Update Network Drivers

1. Device Manager:
   • Press Windows + X and select Device Manager.
   • Expand Network adapters.
   • Right-click your Wi-Fi adapter and select Update driver.
   • Choose Search automatically for drivers.
2. Check for Windows Updates:
   • Go to Settings > Windows Update and check for updates. Install any available updates.

Reset Network Settings

• Go to Settings > Network & Internet > Status.
• Scroll down and click Network reset.
• Follow the instructions and restart your laptop.

[Raj_05]

Check Wi-Fi Adapter Settings

1. Device Manager:
   • Press Windows + X and select Device Manager.
   • Expand Network adapters.
   • Right-click your Wi-Fi adapter and select Properties.
2. Power Management:
   • Go to the Power Management tab.
   • Uncheck Allow the computer to turn off this device to save power.
3. Advanced Settings:
   • Go to the Advanced tab.
   • Ensure settings like Wireless Mode and Preferred Band are set to default or appropriate values.

Check Router Settings

• Ensure your router's firmware is up-to-date.
• Check if MAC address filtering is enabled on the router and add your laptop's MAC address if necessary.

Use Command Prompt for Network Commands

1. Open Command Prompt as Administrator:
   • Press Windows + X and select Windows Terminal (Admin) or Command Prompt (Admin).
2. Run these commands one by one:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

Check for Interference

• Ensure there are no devices causing interference (like microwaves or cordless phones) near your router.

Test with Another Network

• Try connecting your laptop to a different Wi-Fi network (e.g., a mobile hotspot) to determine if the issue is with your laptop or the specific network.

If none of these steps resolve the issue, there might be a hardware problem with your Wi-Fi adapter.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support