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‎10-04-2022 07:44 PM - last edited on ‎10-05-2022 05:33 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have wireless internet and the internet connection won't work for me.  I've tried everything. Please help me. Thanks Sonja [Personal Information Removed]

Category:
1 person had the same question
1 REPLY 1

‎10-05-2022 03:28 AM

HP Recommended

Hello @Sanomia2 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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