My laptop wont connect to Alaska Air wifi once we are in the air

[schuler]

I do not have any wifi issues until I fly and then my laptop automatically goes to a blue screen and autoboots, every time.  I disable my VPN, I make sure it's in airplane mode and have even typed in alaskawifi.com and it just keeps blue screening.  I took it to Best Buy last time I flew and they said there were 26 drivers that weren't working (likely due to a Windows update) and repaired.  I flew again on Sunday and it did the same thing.  Can you please help?  Thank you!

[A_Gayathri]

Hi @schuler,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.