• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-04-2020 05:25 PM

HP Recommended
Product: HP Notebook 17-by1053dx
Operating System: Microsoft Windows 10 (64-bit)

I got this laptop a month ago.  Never had any problems connecting to any wifi networks.  We just got a new wifi setup in our house.  All other appliances can detect/connect to the new wifi, except for my laptop won't even detect it.  The laptop can detect and connect to other surrounding wifi networks, just not our new one.  

1 person had the same question
1 REPLY 1

‎05-12-2020 05:25 AM

HP Recommended

@bleishman1

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Have you checked with your ISP? You might have to change some settings in the Router page since the Notebook detects other wireless networks

 

Meantime you can follow the instructions in this Link: https://support.hp.com/in-en/document/c06282875

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.