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My laptop wont detect a specific wifi, but other devices (phone, tablet, tv) are able to.

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HP Notebook 17-by1053dx
Microsoft Windows 10 (64-bit)

I got this laptop a month ago.  Never had any problems connecting to any wifi networks.  We just got a new wifi setup in our house.  All other appliances can detect/connect to the new wifi, except for my laptop won't even detect it.  The laptop can detect and connect to other surrounding wifi networks, just not our new one.  

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Welcome to HP Community


I have gone through your Post and would like to help


Have you checked with your ISP? You might have to change some settings in the Router page since the Notebook detects other wireless networks


Meantime you can follow the instructions in this Link:


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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