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‎08-17-2023 11:30 AM

HP Recommended
Product: HP Pavilion - 15-cw1004la
Operating System: Microsoft Windows 11

I have an HP Pavilion 15 CS-1004la runnng Windows 11 now. Previously I had Windows 10 , at that time I had a Microsoft Designer Bluetooth mouse which was working flawlessly , afterwords I installed Windows 11 personal version an the mouse started to have issues connecting to the Laptop until now which is not even recognized by it. I can not pair the mouse anymore and when I try to connect it can not. I have updated windows 11 to the latest version, updated the drivers in my laptop but still I can not pair the mouse or make the laptop recognize it. Batteries in the mouse are new.

What can I do to connect and pair the mouse as I was able to do when I had Windows 10? Thanks for your help in advance.

 

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