05-20-2020 12:50 PM
My Wifi connection is connected and secure, but I frequently have issues establishing a connection to the internet, especially after putting my computer to sleep, or shutting down. All system checks through Support Assistant pass. I have reinstalled network adapter, performed a system recovery, reset router multiple times. This is a new computer that I have had for a month and have had these issues since day one. Please help!. This is a Microsoft Windows 10 (64-bit) Hp Laptop 15-db1xxx.
05-21-2020 07:52 AM - edited 05-21-2020 07:54 AM
What router do you have? What kind of password (wpa/wep/...) has the wifi? Also, do you have an antivirus installed and if yes which one?
Can you try to connect to other wifi (like a mobile hot-spot) and see if it's the same?
05-22-2020 12:23 PM
Hi. I have a Google router, wap2 password and I have Windows Defender. I uninstalled McAfee because I read that it might have been causing the issue. Also, something is causing the fan to run really loud sometimes.
06-01-2020 03:38 PM
I have Google Wifi router which I have restarted and reset, wpa2, I have Windows Defender after uninstalling McAfee, I have uninstalled and reinstalled the network adapter, I've cleaned the drive, etc, and the problem persists. When it maintains a connection it works well! This is the fourth HP laptop I've purchased in the last 4 months with SSD, and each did the same, so I feel like there are some settings that need to be adjusted. I returned the others obviously, but this one I love when it functions properly. I've followed all of the VIrtual Assistant recommendations, and none work.