cancel
Showing results for 
Search instead for 
Did you mean: 
LauraB369
New member
2 1 0 0
Message 1 of 2
134
Flag Post

My new HP Envy laptop thinks that my HP Envy 7640 printer is offline when it's actually online.

HP Recommended
HP ENVY 17.3" Touchscreen Laptop
Microsoft Windows 10 (64-bit)

My HP ENVY 7640 printer is online, according to its screen.

My HP ENVY laptop tells me that my printer is offline.

I've used the HP Scan Doctor but it can't "see" my printer, presumably because it's "offline".

I disconnected and reconnected the wireless router which made my document print, but that was yesterday. Today back to the same problem. 

I believe it's something to do with my wifi network setup sharing devices but not sure. 

 

Help please! Thank you. 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
26,785 26,658 1,466 1,537
Message 2 of 2
Flag Post
HP Recommended

@LauraB369

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

  • 1. From the Home screen, touch (Wireless) and then touch (Settings).

  • 2. Touch Print Reports. and then touch Display Network configuration or Print Wireless Test Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation