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BJ221
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My printer prints, but when I try to scan, it says I need to set up. It was scanning before.

HP Recommended
Envy Photo 7800 Series
Microsoft Windows 10 (32-bit)

Envy Photo 7800 series model 7855... won't scan to my computer. It is connected to WiFi because it prints.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BJ221

 

Welcome to HP support community.

 

Check Windows Image Acquisition settings

  • 1. In Windows, search for and open View local services .

  • 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

  • 3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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