My wifi adapter isn't working properly

[littletapper042]

Trying to connect to wifi and all my computer says is limited. I have also tried plugging the ethernet cable in to my computer directly it says there is internet but won't load anything. I was using an external wifi adapter with my computer but it broke and I have homework due. My phone  is in the wifi network so i know the wifi works.

[Jeet_singh]

@littletapper042,

Thank you for posting your query on HP Support Community,

Have you tried to run a test on the wireless card?

Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

Let's start off by running a test on the Wireless card from F2 (Please remember to capture the failure ID for further assistance. 

If the test passes, I would suggest you try these steps here: 

I would suggest here is to remove the check mark from "ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER".

1. Open Device Manager

2. Open up Network Adapter

3. Right click on the Wi-Fi Adapter for the PC and left click on Properties

4. Click on Power Management at the top.

5. Remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER

6. Click OK

7. Close Device Manager and test.

I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 😎. This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

If the issue persists, I recommend following the steps below, 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Now restart the computer and then check again.

Alternatively, I would suggest here is to update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance!

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