My wifi adaptors have disappeared and I cannot get online.

[BobbiSAS]

Was using the wifi at an offsite location today. Came home to my usual home network and had no internet. Tried to connect to my home network (should have connected automatically) and then saw that it’s as if wifi doesn’t exist. No wifi drivers anywhere. Just tells me to connect to Ethernet…which I can’t do because this computer (HP ENVY 360) has no Ethernet port! Seems I’m not the only one with this issue looking at past HP topics but all fixes I haven’t tried yet require internet access…which I obviously don’t have. I bought this computer just three months ago because my old computer had so many wifi driver issues. Beyond frustrated that this is happening again. Please, please help. 

[ub6424]

Hello @BobbiSAS 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we are riding on the <wireless> wave ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[BobbiSAS]

Thank you so much. I went out and purchased both a 50ft ethernet cable and a USB-C to ethernet adaptor this afternoon so right now I Have ethernet but my typing of anything is at a snail's pace and I don't understand why. Please see the attached screenshot - as you can see there is also now a grey camera icon stuck on my screen that won't go away.

Here is the first screenshot.

Here is the 2nd screenshot. I coulnd't see any "Other drivers" as mentioned in Step 2 so I have no screenshot of that.

[ub6424]

Hello @BobbiSAS 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.35 Rev.A

23.3 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.A

17.9 MB

Mar 7, 2022

Download

(6) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(7) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(8) Restart Windows

(9) Test your notebook

(10) Please report your results