My wifi and bluetooth doest work in my laptop

[yusuphwaitaq]

My Bluetooth and WiFi doesn't work in my hp chrome book google laptop

[Sneha_01]

Hi @yusuphwaitaq,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can try to resolve the Bluetooth and WiFi issues on your HP Chromebook:

WiFi Issues

Restart your Chromebook: Simply turn off your Chromebook and turn it back on. This can sometimes resolve connectivity issues.

Check WiFi settings: Ensure your WiFi is turned on and you're trying to connect to the correct network. You can do this by clicking on the network icon in the system tray.

Forget and Reconnect: Forget the WiFi network and reconnect to it. Click on the WiFi icon, find your network, click on the settings icon next to it, select "Forget," then try connecting again by entering your WiFi password.

Check Router: Restart your router or modem. This can solve issues with your network provider.

Operating System Update: Ensure your Chromebook is updated to the latest version. Go to Settings > About Chrome OS > Check for Updates.

Bluetooth Issues

Turn Bluetooth Off and On: Disable Bluetooth from the menu and then enable it again. Sometimes, a quick toggle can help fix connectivity issues.

Pair the Device Again: Forget the Bluetooth device you are trying to connect and pair it again. Go to Settings > Bluetooth, find the device, click on the settings icon next to it, and choose "Forget Device". Then try pairing it again.

Check the Device: Ensure the device you're trying to connect is not having issues. Try connecting the Bluetooth device to another computer or smartphone to see if it works.

Close Unnecessary Applications: Sometimes, applications can interfere with Bluetooth operation. Close any unnecessary applications and try using Bluetooth again.

Reset Bluetooth Hardware: Turn off your Chromebook and on again, and before it starts up, press and hold Refresh + Power for about 10 seconds. This can reset the hardware and might resolve the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support