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HP Recommended
HP Envy c360 convertible
Microsoft Windows 11

My laptop originally when bought would drop out of the wifi once every 5 days where it could not connect again and i would have to restart the computer. Now, it drops out once a day and i am looking to try and fix this. I tried to update the wireless network driver on the laptop but everything is up to date. What is the best course of action to rectify this? 

10 REPLIES 10
HP Recommended

Hello @katsu1990 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

katsu1990_0-1671361015912.pngkatsu1990_1-1671361078583.png

thanks mate

 

 

HP Recommended

Hello @katsu1990 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.09 Rev.A9.8 MBNov 9, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(6Restart Windows

(7Test your notebook

(8Please report back

HP Recommended

it happened again, my net dropped out and i couldnt search for any wifi networks so i had to restart and my wifi was instantly on? 

HP Recommended

Hello @katsu1990 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

--->>> Perform Component Tests to check <wireless adapter>

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

i try to launch the diagnostics but nothing opens? When i downloaded the second option i had to go into the folder to open it and states that i have a newer version and launch.

HP Recommended

Hello @katsu1990 

use the newer version.

HP Recommended

the issue is i dont know what its called lol i have downloaded several apps the last few days due to the issues to resolve and none have worked. 

HP Recommended

it dropped off again, found the app - i dont have that section you said on the page or tabs:

 

katsu1990_0-1671607854944.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.