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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: My wifi keeps disconnecting.
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05-23-2016 06:57 AM
I recently bought a HP Pavilion Notebook - 15-ab101ax Model #:P3C85PA. The wifi keeps disconnecting. I've updated the wifi adaptor driver but this problem is still present. How can I prevent this from happening?
Solved! Go to Solution.
Accepted Solutions
05-23-2016 07:22 AM
Hallo,
Please install this BIOS update. It should fix your problem.
BIOS: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75199.exe
Please let me know about the result.
I am an HP notebook/printer technician.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
05-23-2016 07:22 AM
Hallo,
Please install this BIOS update. It should fix your problem.
BIOS: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75199.exe
Please let me know about the result.
I am an HP notebook/printer technician.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
08-20-2016 01:44 PM
Since upgrading to Windows 10 from 7 I have lost wifi connection many times at random moments. My PC is a Pavilion g4. I have attempted to update my Broadcom 802.11n network adaptor but Windows tells me I have the latest version. Please advise what best to do to resolve this problem. Thanks.
08-21-2016 07:38 AM
Hallo P-L
Normally we would like you to open a new post but if you could provide me our full P/N. So I can see if i can help you out.
Guide on P/N.
Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc or open HP Support assistant.
I am an HP notebook/printer technician.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
08-21-2016 10:13 AM
Hi Zincas,
Thanks for your response. I haven't used the HP Support Forum before so I wasn't sure how best to post up my problem. I did it in 2 ways, one of which you picked up and I also started a new post, titled Random wifi disconnecting. Please use whichever you feel is best. My model number is g4-1213tx and the product number is QG371PA#UUF. I don't know whether further information will help your diagnostics but sometimes the disconnect rights itself within a minute or so, and sometimes it just stays down and I have to reboot to restore it. Thanks again.
08-21-2016 11:00 AM
I will jump write in your post then 🙂 It easier then.
I am an HP notebook/printer technician.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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