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‎04-12-2021 06:47 AM

HP Recommended
Product: HP Notebook - 14-dk0599sa
Operating System: Microsoft Windows 10 (64-bit)

My laptop just stopped connecting to the wifi unless with half a metre away from it.

I have updated drivers, disconnected and reconnected  the router, switched the router off and back on, but nothing has changed!

All the other products in the house work on the wifi.

Any help would be great thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2021 03:20 PM

HP Recommended

@Dofus69 

 

Most likely due to the antenna(s). Did you open the case lately ? Please use pp 40-41 of the following Guide to check the connector(s) of the wifi adapter and reseat if required.

 

        http://h10032.www1.hp.com/ctg/Manual/c06242992.pdf

 

Regards.

BH
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1 REPLY 1

‎04-12-2021 03:20 PM

HP Recommended

@Dofus69 

 

Most likely due to the antenna(s). Did you open the case lately ? Please use pp 40-41 of the following Guide to check the connector(s) of the wifi adapter and reseat if required.

 

        http://h10032.www1.hp.com/ctg/Manual/c06242992.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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